401.847.6878

RI Master Lic. #1466 & #7869

PAY ONLINE FEATURE TERMS AND CONDITIONS

BY ACCESSING THE PAY ONLINE FEATURE, YOU AGREE TO THE FOLLOWING TERMS AND CONDITIONS:

USAGE RESTRICTIONS:

DO NOT SUBMIT EMERGENCY RESPONSE REQUESTS TO THIS WEB SITE. FOR EMERGENCIES, PLEASE CALL 401-847-6878.

SUBMISSIONS FOR STANDARD WORK REQUESTS AND DELIVERIES ARE ACCEPTED ON THIS WEB SITE AS PART OF THE PAY ONLINE FEATURE. WE WILL RESPOND TO YOUR REQUEST AS SOON AS POSSIBLE, BUT CANNOT MAKE SPECIFIC GUARANTEES AS TO THE TIMELINESS OF OUR RESPONSE; THEREFORE, WE CANNOT ACCEPT EMERGENCY WORK REQUESTS VIA THIS WEB SITE. PLEASE CALL 401-847-6878 FOR 24 HOUR EMERGENCY RESPONSE. IF YOU HAVE AN URGENT EMERGENCY AND PHONE SYSTEMS ARE DOWN, OR IF YOU SIMPLY CANNOT GET A RESPONSE, PLEASE CALL YOUR LOCAL FIRE DEPARTMENT OR 911.

TO USE THE PAY ON LINE FEATURE, YOU MUST FIRST CALL NEWPORT PROPANE (401-847-6878). YOUR CUSTOMER ID AND A UNIQUE PASSWORD IS REQUIRED TO ACCESS THIS FEATURE. YOU MUST CALL US TO SET UP YOUR PASSWORD.

USAGE OF THIS PAY ONLINE FEATURE IS LIMITED TO OUR RESIDENTIAL AND BUSINESS CUSTOMERS. ACCESS TO THIS FEATURE IS LIMITED TO THE ACCOUNT HOLDER AND/OR USERS AUTHORIZED BY THE ACCOUNT HOLDER. ANY ATTEMPTS TO ACCESS THIS FEATURE WITHOUT CONSENT OF THE ACCOUNT HOLDER WILL BE CONSIDERED FRAUD AND WILL BE PUNISHABLE TO THE EXTENT OF THE LAW.

ACCURACY: WE BELIEVE THE INFORMATION PROVIDED TO YOU ON THIS SITE IS ACCURATE. HOWEVER, CERTAIN DELIVERIES OR SERVICE WORK ORDERS MAY TAKE SOME TIME TO PROCESS. IF YOU BELIEVE YOUR ACCOUNT DATA TO BE INACCURATE, PLEASE CALL US AT 401-847-6878 TO DISCUSS YOUR ACCOUNT.

RETURN/REFUND POLICY:

PLEASE BE AWARE THAT WE CANNOT BE RESPONSIBLE FOR INACCURACIES IN SUBMISSION BY ACCOUNT HOLDERS OR ERRORS DUE TO TECHNICAL, HARDWARE, OR SOFTWARE RELATED FAILURES. NEWPORT COUNTY PROPANE, INC. IS NOT RESPONSIBLE FOR INCOMPLETE, DISTORTED OR DELAYED COMPUTER TRANSMISSIONS.

IF YOU BELIEVE THAT INACCURATE PAYMENTS HAVE BEEN MADE TO US, PLEASE CALL US AT 401-847-6878. IF PAYMENT OVER AND ABOVE YOUR ACCOUNT BALANCE HAS BEEN MADE IN ERROR, WE WILL REFUND THAT PART OF YOUR PAYMENT IN A TIMELY FASHION. HOWEVER, WE CANNOT BE RESPONSIBLE FOR ANY FEES CHARGED BY BANKS AND/OR CREDIT INSTITUTIONS ASSOCIATED WITH THESE OVERPAYMENTS.

IF YOU WISH TO RETURN GOODS PREVIOUSLY PURCHASED, PLEASE CALL US TO ARRANGE THE TERMS OF THE RETURN. PLEASE NOTE THAT RETURNS OF PROPANE MAY REQUIRE YOU TO INCUR A RESTOCKING FEE TO COVER THE COST OF LABOR REQUIRED TO PUMP OUT THE PROPANE TANK. REFUNDS FOR RETURNED GOODS WILL BE PROVIDED WITHIN 30 DAYS OF RETURN.

LIMITATION ON LIABILITY:

BY USING THE PAY ONLINE FEATURE OF THIS WEB SITE, YOU WAIVE ALL RIGHTS THAT YOU MAY HAVE TO HOLD NEWPORT COUNTY PROPANE, INC. RESPONSIBLE IN CONNECTIONS WITH ANY USE OF THE SITE. SPECIFICALLY, BUT NOT BY WAY OF LIMITATION, YOU WAIVE ALL RIGHTS TO COLLECT DIRECT, INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES THAT YOU MAY INCUR AS A RESULT OF YOUR USE OF THE SITE.

NEWPORT COUNTY PROPANE, INC. HAS THE RIGHT TO RESCIND OR DISCONTINUE YOUR ACCESS TO THIS SITE AT ANY TIME WITHOUT EXPLANATION TO YOU.

Decline Accept


Address:
50 Underwood Lane
Middletown, RI 02842

Phone: 401-847-6878
Fax: 401-846-5540